Frequently Asked Questions (FAQ)

How does Jamalona vouchers work?

Jamalona allows users to browse and reserve discounted vouchers for beauty related treatments / procedures offered by reputable clinics in the Middle East and abroad.

The customer will then have the option to go to the clinic and claim the voucher, get the service and pay for it at the clinic. Claiming the voucher is not mandatory and the user is free to change her mind.

What’s your refund policy?

We don’t charge our users for the vouchers. The voucher is paid for when claimed at the clinic. We encourage you to inform the clinic that you are claiming a Jamalona voucher before they start the procedure. The payment is made directly to the clinic and any refund requests should be made to them directly. However, if the clinic doesn’t provide the same service as described or for the same price on the voucher then you can contact us with your payment receipt so we can report the case to the clinic and try to get you a refund for any unfair charges.

Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365. You can reach us via the contact form on our contact us page.